FAQs

How do I order?
  • You can order online by clicking "Shop" in the menu.
  • Or we'd love to help you design your dream door via email or over the phone (479-633-7678‬).
    What areas do you service?
    • Our doors ship free to customers in all 48 contiguous states.
      What types of wood are your doors made from?
      • We'd love to help you choose the perfect wood for your door. Typically, we like to work with Alder, Maple, Oak, or Walnut. 
        What can I customize?
        • Beyond size, wood species, and finish - we'd love to customize your door to perfectly fit your vision. Please reach out if our website doesn't allow you to custom a door to your needs.
          Do you offer pre-hung doors?
          • Yes, we offer both slab and pre-hung doors. Because our doors are solid hardwood they can easily be trimmed to fit your needs.
            What is your lead time?
            • We currently offer a lead time of 20 weeks. It may increase and decrease depending on time of year and demand. Please check back before placing your order for current lead time.
              Do you have a warranty?
              • Yes! Please find it here.
                Do you have a return policy?
                • Yes! Please find it here.
                  Are your doors eco-friendly and sustainably sourced?
                  • Yes, we only purchase and build with responsibly and sustainably harvested lumber. 
                    I need help with something else!
                    • No problem, we look forward to helping. Please call or email us.