Return Policy

Returning Merchandise

At Timber & Hutch, we want to make sure you're completely satisfied with your purchase, but we understand that sometimes things don't work out. If you need to return an item that you purchased from us, we've got you covered.

You have up to 7 days from the date of delivery to request a return for any non-custom order. Unfortunately, custom orders are non-refundable. Custom orders are those that require customization beyond what our website options offer.

In the event of a return, you will be responsible for the return shipping and the item must be returned in its original packaging. Please obtain authorization from us before shipping any item back. We'll give you instructions on where and how to ship it back. We recommend insuring the returned item for its full value, as we’ll be unable to offer a refund if the item is received back damaged. To receive a return authorization, please email sales@timberandhutch.com using the subject line “Return Authorization.”

Once we receive the returned item, we'll issue a refund for the purchase price, less the actual freight paid to your address. Additionally, you’ll be charged a 25% restocking fee.

We want to make sure you're completely happy with your Timber & Hutch purchase, so please let us know if you have any questions or concerns.

For questions concerning our warranty, please see our warranty page. 

Damaged Merchandise

All items and packages are inspected for damage prior to shipping. If you discover any damage, please refuse delivery while the shipper is still present and do not accept the item. Any damage claim reported after you sign for your item cannot be honored as the shipper must wait for you to inspect the merchandise prior to signing. Damaged merchandise will be fixed or replaced, so long as the damage is noted at delivery.