Cancellation & Refund Policy
Cancellation and Return Policy
At Timber & Hutch, we take great pride in offering fully custom-built products, tailored to your unique specifications. We want to ensure your satisfaction, but we understand that circumstances can change. Below are the details of our cancellation and return policies:
Order Cancellation
We strive to provide a seamless experience, but we recognize that plans sometimes change. If you need to cancel your order, here’s how we handle it:
Within 7 Days of Purchase: If you contact us within 7 days of placing your order and we have not yet begun work on it, you will receive a full refund.
After 7 Days of Purchase: As a small business, we carefully manage our production schedule to ensure quality service for all our customers. When an order is placed, we dedicate resources to fulfilling it. If you cancel after 7 days but before any work has started, you will receive a refund minus a 10% cancellation fee. This fee helps us recover the lost revenue from holding a production spot and turning away other business.
After Work Has Begun: If work has already commenced on your order and you wish to cancel, your refund will be the purchase price minus the 10% cancellation fee and the cost of any work completed.
Return Policy
We want you to be completely satisfied with your Timber & Hutch purchase, but if you need to return an item, please follow these steps:
Step 1: Return Authorization: To begin the return process, contact us at sales@timberandhutch.com with the subject line "Return Authorization." We will provide you with detailed instructions on how to return the item.
Step 2: Return Shipping: You will be responsible for return shipping costs, and the item must be returned in its original packaging. For your protection, we recommend insuring the item for its full value, as we are unable to issue a refund if the item is returned damaged.
Step 3: Refund Process: Once we receive the returned item, we will issue a refund for the purchase price, less the actual shipping costs incurred to deliver the item to you. A 40% restocking fee will apply, which helps cover the cost of processing and restocking the returned item.
Damaged Merchandise
All items are thoroughly inspected for damage prior to shipment. If you notice any damage upon delivery, please refuse the package while the delivery driver is still present. If you sign for the package and later discover damage, we are unable to process a damage claim, as the shipper requires you to inspect the merchandise before signing for it.
In the case of damaged goods that are noted at delivery, we will either repair or replace the item at no additional cost to you.
Our Commitment to You
At Timber & Hutch, we are dedicated to providing high-quality, custom-crafted products. If you have any questions or concerns regarding your order, please don’t hesitate to reach out. We’re here to ensure you have the best experience with us.
For information on our warranty policy, please refer to our warranty page